FAQ

Frequently Asked Questions (FAQ)

Are your thermal labels compatible with my printer?

Our direct thermal labels are compatible with most major direct thermal printers used for shipping, barcode printing, POS systems, and warehouse operations. If your printer supports direct thermal paper and matches the label size, our products should work reliably.

Do I need ink or ribbon to print these labels?

No. All our labels are direct thermal, meaning they print using heat only. No ink, toner, or ribbon is required.

Are your thermal labels BPA-free?

Yes. Many of our thermal label products are BPA-free and designed to meet modern safety and environmental standards. Please refer to individual product pages for specific material details.

Are the labels waterproof or moisture resistant?

Selected products feature waterproof or three-proof coatings that resist moisture, oil, and friction. These labels are suitable for shipping, warehouse handling, and retail environments.

How long does shipping take?

Orders are typically processed within 2–5 business days. International delivery usually takes approximately 25–30 days, depending on destination, customs processing, and local logistics conditions.

Why does international delivery take longer?

To offer a wide range of label specifications at competitive pricing, orders are shipped through optimized international logistics channels. This allows us to balance cost efficiency with reliable delivery.

Will I receive tracking information?

Tracking details are provided once your order has been shipped, where available. Tracking updates may vary depending on the carrier and destination.

Can I order in bulk or for business use?

Yes. Our products are suitable for both individual buyers and business customers. For large-volume orders or specific requirements, please contact our support team.

What if I receive a damaged or incorrect product?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will review the issue and offer a suitable solution, such as a replacement or refund.

How can I contact customer support?

You can reach us by email at support@prtlabel.com. Our team typically responds within 24–48 business hours.